SUSTAINABLE DEVELOPMENT

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Social Overview

Responsible operation is the foundation of Capchem's sustainable development and Win-win is always the constant pursuit of Capchem. The Company adheres to a customer-centric philosophy, continuously improves our service system to enhance customer service quality and satisfaction，creates a safe and healthy production and operation environment, and provides green and reliable product and service solutions. The Company insists on building a supply chain ecology with a responsible attitude, attaches importance to talent development and incentive, and makes every effort to protect the rights and benefits of employees. We also actively participate in public welfare and charitable activities to give back to the community with practical actions, showing the responsibility and commitment of Capchem.

Innovation-driven

The Company continuously optimizes its R&D innovation strategy and management system, builds a highly efficient R&D team, and drives the collaborative and innovative development of the industrial chain and supply chain with high proportion of R&D investment and scientific R&D management. At the same time, Capchem continuously deepens the protection of intellectual property rights, providing abundant vitality for the Company's R&D innovation and achievement protection.

Product Quality

Capchem consistently upholds the quality policy of accurately understanding customer needs, strictly implementing quality standards, continuously improving quality services, ensuring the success of the first delivery in every time, and pursuing perfect customer satisfaction. The Company has established a Capchem quality management ecosystem, winning customer trust through high-quality products and superior services.

Chemical Safety

Adhering to the operation concepts of green development and safety first, Capchem has always pursued the chemical safety management policy of accurately identifying risks, reducing harmful effects, and eliminating safety and environmental hazards, and has improved the chemical safety management system of Capchem, practiced the concept of green chemistry, and built the foundation of sustainable development.

Occupational Health and Safety

Capchem firmly establishes the safety development concept of people-oriented and life supremacy,  and is dedicated to utilizing advanced technology and scientific management methods to create intrinsic safety throughout the entire process, chain, and lifecycle of electronic chemicals and functional materials.

Customer Services

Capchem adheres to the customer-centric service philosophy, continuously enhancing our customer service management system by leveraging digital and intelligent systems. We standardize service processes, innovate service models, deeply explore customer needs, and efficiently respond to customer requests. By actively increasing the frequency of customer communication, Capchem comprehensively upgrades customer experience. 

Responsible Supply Chain

Capchem adheres to the core concept of "building a competitive supply chain and creating the optimal cost and service value for customers" and deeply integrates the Company's sustainable development strategy into the ESG management and practice of the supply chain to build a responsible, resilient, green and traceable responsible supply chain system.

People-oriented

High-quality talents are the core elements to promote the continuous progress of enterprises. Capchem empowers every employee with the talent development concept of "Participate·Develop·Undertake·Share", and is committed to constructing a diversified, inclusive and energetic workplace environment, so as to move forward side by side with the employees and create a bright future together.

Community Contributions

Capchem  integrates the concept of social responsibility with the development strategy of the organization. The Company continuously participates in and carries out various public welfare, charitable and community exchange activities in various fields such as education, culture and sports, and promotes the construction of people's livelihoods through public welfare and good deeds, and promotes the common prosperity of the enterprise and the community.

Social Overview

Innovation-driven

  • R&D input of RMB 424.42 million
  • Conducted 314 R&D and intellectual property training sessions
  • Cumulative number of patent applications filed and accepted is 1,383
  • 404 invention patents applied to the main business

Product Quality

  • First pass yield of finished products reached 99.5%
  • Raising raw material qualification rates to 96.8%
  • No major quality accidents occurred
  • Capchem and several subsidiaries obtained ISO 9001, IATF 16949, QC 080000 and CNAS National Laboratory Management System Certification
  • Capchem Poland passed IATF 16949 certification & ISO 9001 surveillance audit in 2024

Chemical Safety

  • Implemented a reduction plan for SVHCs
  • Conducted PFAS identification across the group's entire product line, actively sought PFAS alternatives, and continuously monitored PFAS proposal developments

Occupational Health and Safety

  • Cumulative investments in occupational health and safety amounted to RMB 55.45 million
  • 100% coverage of emergency drills and safety training sessions for production employees
  • No general or more severe work safety accidents, suspected occupational
  • Eight operating production bases have obtained ISO 45001 certification

Customer Services

  • Overall customer satisfaction score of over 90 for years
  • No cases of customer privacy breaches occurred
  • Customer complaint handling rate reached 100%

Responsible Supply Chain

  • 100% of core material suppliers have achieved ISO 9001 Quality Management System certification
  • 100% of core material suppliers pliers have signed the Human Rights Compliance and Conflict-Free Minerals Declaration
  • ISO 14067 system trainings have been conducted for 91 core material suppliers
  • Over 91% of core material suppliers have completed the signing of CSR agreements
  • A due diligence management procedure for responsible mineral supply chains has been established

People-oriented

  • 100% of employees receiving performance appraisals
  • Total investment in training amounted to RMB 1.1761 million
  • 100% employee social insurance coverage
  • The Company cumulative investment in promoting the well-being of its employees amounted to RMB 41.2074 million
  • The satisfaction survey of the Company covered 100% of full-time and part-time employees, and the employee satisfaction was rated "Good"

Community Contributions

  • In 2024, Capchem invested a cumulative total of RMB 2.6137 million in support of social welfare cause
  • At the end of 2024, Sanming Hexafluo has donated to the Scholarship Fund for four consecutive years, with a cumulative donation of RMB 7.58 million
Social Overview