Capchem continuously strengthens technological R&D, enhances core competitiveness of the industry, and rigorously controls product quality and safety. We prioritize green and low-carbon design while consistently improving process and energy efficiency. Our ultimate goal is to deliver innovative, reliable, and eco-friendly products and solutions. In timely response to customer needs, we also keep improving our customer service capabilities and customer service systems to create more value for customers.
R&D Innovation
Innovation is the core driver for corporate development. Capchem continuously explores innovation to adapt to market changes, meet customer demands, and maintain a competitive advantage. By remaining at the forefront of domestic and international technological developments, we focus on product innovation, process optimization, and product performance enhancement to reduce costs. We also consistently stimulate the innovative vitality of R&D staff and improve our R&D management system. Further efforts are made to promote cooperation and exchange with universities, research institutes, and enterprises in the industry chain, as well as to protect intellectual property rights. Our goal is to promote the high-quality development of the Company.
R&D Layout
R&D Innovation Mechanism
R&D Innovation Practice
- Capchem has established an incentive mechanism which combines remuneration and benefits. By offering incentives such as equity incentives, year-end bonuses, project bonuses, and patent bonuses, this mechanism aims to motivate R&D personnel.
- The company has established the Intellectual Property Management System (IPMS) to manage the entire life cycle of its intellectual property business.
- The company provides continuous training on R&D and IP for R&D personnel.
Quality Management
Quality System
Capchem attaches great importance to product quality management and has established a comprehensive quality management system throughout the product life-cycle, covering R&D, supply chain, and mass production.
Quality Management Certification
The Company conducts regular internal audits of the quality management system based on ISO9001 and IATF16949. These audits are designed to assess the conformity, adequacy, and effectiveness of the quality management system, thus providing insights into the current quality management for continuous improvement. Furthermore, we engage the third parties to conduct external audits. As of 2023, the Company obtained various certifications, such as the Quality Management System ISO 9001, the Automotive Quality Management System IATF 16949, the Hazardous Substance Process Management System QC 080000, and the China National Accreditation Service for Conformity Assessment (CNAS).
Green Product
Based on the mission of "Electronic Chemicals and Functional Materials for a Better Future", Capchem has promoted the "Four Green" development strategy. This strategy involves exploring green products through advanced technology and innovation; adopting green processes by delving into production processes to reduce and eliminate pollution at the source; promoting the construction of green factories with rigorous standards and requirements; as well as creating a green future with green chemistry and contributing to the green transformation of the industry chain.
Customer Service
Customer Service System
Capchem always adheres to the customer-focused concept when serving customers across all links. Capchem has established a worldwide marketing network and service system around the focus of customers, providing customers with stereoscopic services for the whole life cycle of products.
After-sales Service
Capchem established a well-improved after-sales service system and customer complaint-handling mechanism. After receiving a complaint, the Company will immediately start the Customer Complaint Handling Procedure, actively respond to the complaint, answer customer questions within 0.5 days, and take measures within 24 hours.
Innovation Management Digitalization
Through the construction of information system architecture, Capchem realizes full-process digital management in the fields of product quality, supply chain, and customer relationship.
Contact Us
Capchem Plaza, Changye Road, Pingshan District, Shenzhen City, China.
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